Your Business & Customers Matter,
Here’s How Both Can Benefit
Text messaging is popular, and it’s available on almost all mobile devices. Open the doors to a vast range of possibilities for your business here at itext.io.
About 78% of people wish they could have a text conversation with businesses.
Provide the best comfort for your customers, offering better engagement and interaction that is most convenient for them resulting to complete satisfaction.
About 65% of consumers believe that business should use text messages more.
Text messaging allows you to handle multiple transactions at once and handle each transaction significantly faster than the time it takes to handle a single phone conversation.
Over 52% of customers would rather text a customer support agent instead of using other available options.
Eliminate barriers that causes difficulties for customers to deal with business like yours. Enable a free transaction with no hold time and send offers with less disruption.
About 90% of leads prefer to be texted rather than called.
Text messaging is convenient, and it increases customer satisfaction. When Customers are comfortable and happy with your service, they are more likely to deal business with you again and again.
About 64% of consumers are more likely to have a positive perception of companies that communicate via text messaging.
Distribute personalized promotions, offers, updates, and information with an effectively high open and response rate.
Text messaging has a 98% open rate and 45% response rate, and about 75% of people would like to have offers sent to them via text messages.
Time is gold and your customers have a lot of other things to do. Free them from the hassle and provide the best experience with the efficiency and convenience of text messaging.
About 60% of customers hang up when being placed on hold, and after they end the call, 30% never call back.
With text messaging, your staff can efficiently handle multiple transactions with less friction in the conversation, allowing your business to provide fast solutions.
About 44% of customers said that they prefer texting a company’s customer service department because it was less time-consuming.
Providing convenience for your customer is crucial for business. Don’t wait until you lose them and give them what they need.
About 42% of customers said that they prefer to text a company because it was more convenient than using the telephone.
