How Our SMART Text-enabled Phone Lines Reform The Ways Businesses Provide Service
However, not all transactions go smoothly, leading to customer complaints and dropped calls due to inefficient and inconvenient service. Despite agents' best efforts, there's a demand for more convenient, less time-consuming engagement.
Every unsatisfied customer poses a significant risk to a company's brand and reputation, opening the door for competitors to potentially steal valued clients.
providing their customers with a faster and easier mode of communication that frees them from the various inconveniences of phone calls.
Compared to all other communication channels,
Focus Service’s new text-enabled landlines can cater a much higher form of convenience for customers via the most effective tool for communication, text messaging.
One in five customers is as likely to prefer a text message from a business than to a phone call.
Text messaging has the highest open and response rate amongst all other communication channels, and it allows multiple conversations at once in an outstanding phase. Companies can take full advantage of these benefits with the help of itext.io's innovative technology and service.
About 80% of American adults text, making it the most common cell phone activity.
Focus Service’s new SMART phone lines offer a more versatile communication. SMS can perform anything that an email can do but in a much more personal and brief fashion. It also enables the customers to reply at the most convenient moment that is hassle-free with no hold time.
About 20% of financial services companies use mobile messaging to ensure business continuity and add to their multichannel capabilities.
Personalization is an effective method to get customers more engaged in a business, and there is nothing more than an SMS. Focus Service's text-enabled existing phone lines allow them to invite opt-ins and group contacts to send a more personalized message to customers through our advance web-based console, txtConsole.
77% of customers preferred, recommended, or paid more for a brand that provides a personalized service or experience.
Provide customers with a more efficient and convenient option to communicate with your business
Allow customers to send a callback request via SMS
Send friendly notifications such purchase confirmation, when an issue is resolved, bills & payments, etc.
Allow agents to easily handle multiple SMS conversations
Send product shipping & delivery alerts & details
Allow communication on the move
Send scheduled service request information
Provide a clear explanation & tips on how to use the product after purchase
Send personalized offers, coupons, and special discounts
Provide a concise, step-by-step requested instructions
Send surveys to opt-ins and collect feedbacks
The customer is always right, and customers want to text businesses. With itext.io, Focus Service can now provide their customers with the preferred option to request customer service, leading to a significant improvement in customer satisfaction that builds relationships and loyalty.
Establish a deep, trustworthy connection with your customers with itext.io today. Experience the profitable benefits and level up your lines in just a quick & easy set-up.
