SMART Communication On The Go For Transportation & Logistic Companies
Consequently, customers are repeatedly calling about the whereabouts of their requested service, leading to growing dissatisfaction with the company.
for Crown Cab by upgrading their existing phone lines to a newly text-enabled SMART number. This provides a faster and more convenient mode of communication for both the company, drivers, and customers.
Crown Cab's text-enabled SMART landlines can offer both business and customers with a much cheaper and effective communication channel, lowering the needs to pick up expensive calls; and to organize group calls and staff meetings.
Nearly 1.4 billion people around the globe send over 50 billion messages each day to communicate with one another.
itext.io's text-enabled numbers free customers from hold time and offer a more convenient experience. Crown Cab can provide a timely and concise service with a two-way engagement that improves customer satisfaction & retention via SMS.
44% of consumers with texting capabilities would prefer to engage in a text conversation, rather than waiting on hold to speak with an agent.
Through itext.io's innovative txtConsole, Crown Cab can streamline their entire communication system and utilize a fast, convenient, and reliable communication tool which is text messaging to further improve customer relationship and employee management in a two-way conversation.
About 8 out of 10 of consumers not only want to receive information but also want to reply or engage in a two-way conversation with businesses.
Text-enabled Phone lines allow Crown Cab to send detailed and specific information in a rich text format to reduce human errors and misunderstandings. It also allows drivers to receive a text message instantly while granting him/her the choice to read the SMS in the most convenient time, preventing any serious accidents.
About 44% of consumers said that they would rather receive product information and other marketing messages through SMS campaigns than via any other channel.
Invite customers to opt-in using special keywords
Send detailed pickup information such as location, time, and name
Send delivery notifications & alerts
Allow drivers to confirm drop-offs, pickups, fares, etc.
Send schedule and route changes
Receive book request via text message
Allow communication on the move
Inform customers of car details such as color, name, plate number, etc.
Advertise special rates to existing customers
Send out satisfaction surveys and collect feedbacks from opt-in customers.
Send discount codes or offers which customers can show the message to their driver
Provide opt-out keyword option
Instantly confirm drivers’ availability and working hours
Each delayed arrivals with no quick updates and response to customers' concerns is a great loss for Crown Cab's business. With itext.io, transportation and logistics companies can utilize the power of T.E.N (Text Enabled Numbers) to provide the most efficient, convenient, and reliable mode of communication that drives effective success for the business.
Achieve Maximum Customer Satisfaction, Upgrade Your Phone Lines Today!
